At Comfort Furniture Store, we want you to be completely satisfied with your children’s bedroom furniture and other purchases. If you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are in their original condition, unused, and in the original packaging. Please note:

  • All returned items must be in resalable condition with original tags and packaging
  • You are responsible for return shipping costs unless the item arrived damaged or defective
  • Original shipping fees are non-refundable

Non-Returnable Items

Due to hygiene and safety reasons, the following items from our product range cannot be returned or exchanged:

  • Bunk Bed Mattresses
  • All bedding accessories (Bed Tents, Bunk Bed Accessories)
  • Custom or made-to-order furniture pieces

How to Return an Item

Follow these simple steps to return or exchange your item:

Step 1: Submit a Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Comfort Furniture Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Product Name] – Reason for Return: [Reason] – Preferred Resolution: [Refund/Exchange for (specify product if exchanging)] Attached are photos of the product condition (required for damaged items). Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return address

Step 3: Package and Ship Your Return

Once approved:

  • Repackage the item securely in its original packaging
  • Include all original tags, manuals, and accessories
  • Ship to the provided address using a trackable shipping method
  • Email us the tracking information

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Your replacement item will be shipped within 3 business days after we receive your return

Note: It may take 5-10 business days for the refund to appear in your account, depending on your financial institution.

Damaged or Defective Items

If your item arrived damaged or is defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable international shipping service
  • Refunds will be issued in USD and may be subject to currency fluctuations

Questions?

Our friendly customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Phone: [Your Customer Service Number]
Business Hours: Monday-Friday, 9am-5pm PST

Thank you for shopping with Comfort Furniture Store – where we make children’s bedrooms magical!