Shipping Policy

At Comfort Furniture Store, we specialize in creating magical children’s bedrooms with our carefully curated furniture collections. We want your shopping experience to be as wonderful as the products we offer, which is why we’ve created this transparent Shipping & Returns policy.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: International shipments to regions outside our primary service areas (excluding Asia and certain remote locations) may experience slightly longer delivery times due to customs processing.

Our Hassle-Free Returns Policy

We want you to be completely satisfied with your children’s bedroom furniture. If you’re not happy with your purchase, you may return most items within 15 days of delivery.

Return Conditions

• Item must be in original condition, unused, and in original packaging
• All tags, manuals, and accessories must be included
• Original receipt or proof of purchase required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Bunk Bed Mattresses
• All bedding accessories (including Bed Tents and Bunk Bed Accessories)
• Custom or made-to-order furniture pieces

Step-by-Step Return Process

Step 1: Submit a Return Request

Email our customer service team at [email protected] with the following information:

Step 2: Wait for Approval

Our team will respond within 2 business days with:

• Return authorization (if approved)
• Return shipping instructions
• Return address

Step 3: Package and Ship Your Return

Once approved:

• Repackage the item securely in its original packaging
• Include all original tags, manuals, and accessories
• Ship to the provided address using a trackable shipping method
• Email us the tracking information

Note: You are responsible for return shipping costs unless the item arrived damaged or defective.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

• Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: Your replacement item will be shipped within 3 business days after we receive your return

Note: It may take 5-10 business days for the refund to appear in your account, depending on your financial institution.

Damaged or Defective Items

If your item arrived damaged or is defective:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damage/defect and packaging
• We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States:

• You are responsible for return shipping costs and any customs fees
• We recommend using a trackable international shipping service
• Refunds will be issued in USD and may be subject to currency fluctuations

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns.

Contact Us:
Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm PST

Thank you for choosing Comfort Furniture Store – where we transform children’s bedrooms into magical spaces!